Providing Goods and Services to People with Disabilities
Unicell Ltd is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
- Fees will not be charged for support persons
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Unicell Ltd will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at Unicell Ltd front office at 50 Industrial Street, Toronto M4G 1Y9.
Unicell Ltd will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
Individuals in the following positions will be trained:
All relevant office staff, management and shop foremen
This training will be provided to staff after 6 months of continuous employment at Unicell Ltd.
Training will include:
- An overview of the Accessibility of Ontarians with Disability Act, 2005 and the requirements of the customer service standard
- Unicell Ltd’s plan related to the customer service standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- How to provide goods or services to people with disabilities
- What to do if a person with a disability is having difficulty in accessing Unicell’s goods and services
Staff will also be trained when changes are made to our accessible customer service plan.
Customers who wish to provide feedback on the way Unicell provides goods and services to people with disabilities, can communicate verbally, e-mail (email@example.com), or leave a note for the Operations Manager at the front desk.
All feedback, including complaints, will be forwarded to the Operations Manager.
Customers can expect to hear back in 5 working days.
Notice of availability
Unicell Ltd will notify the public that our policies are available upon request by posting a notice in the front office.
Modifications to this or other policies
Any policy of Unicell Ltd that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.